Help Center

The help center is your source for information about 5Dimes. We provide real-time customer support and are available around-the-clock to assist you with any questions or problems. For quick answers, go to the Live Help, option. We are also available by e-mail and telephone. Customer service is priority one at 5Dimes, and we'll be happy to assist you.

Frequently asked questions.

Joining
Q: I am 17 years old. Can I wager?
A: All customers of 5Dimes Sportsbook & Casino must be at least 18 years old.

Q: What are your hours of operation?
A: We are open for wagering 24 hours a day, 7 days a week. We also have trained customer service representatives available around the clock.

Q: How long have you been in business?
A: Since 1998.

Q: How do I get started?
A: To register, click here and fill out our registration form. From there, you can log in and fund your account or play free casino games.

Q: I am having problems logging in, why?
A: Double check to make sure you're using the correct username and password. Usernames are formatted as such: 5D1701234. If you continue to experience problems, contact via Live Help,   e-mail, or telephone (1-800-305-3517).

Q: Can I get a reference?
A: Visit our testimonials page. It is full of actual statements from 5Dimes players.

Money
Q: What is the minimum deposit?
A: The minimum deposit is $50.

Q: Do you have staff located in the U.S. who can take my money and pay me my winnings?
A: All transactions take place outside of the United States. Funds can be sent to you in a variety of ways. Visit the banking center for more information. Your funds can arrive right at your doorstep or in your bank account.

Q: Do you offer comps or bonuses?
A: Yes, we offer a wide variety of rewards to new and existing customers. For a list of current promotions, visit our Rewards and Promotions Page.

Q: How can I make a deposit?
A: Currently we accept a wide selection of funding methods. For complete depositing details, visit our Funding Methods.

Q: How can I make a withdrawal?
A: Withdrawals can be requested via a wide selection of methods. Withdrawals are available 7 days a week. Please visit our Funding Methods page for details and applicable fees.

Q: Is the money in my account U.S. Dollars?
A: Yes, all customer funds are maintained in United States currency.

Q: Can I bet on credit?
A: All wagering requires funds to be posted to your account in advance.

Types of Wagering
Q: Which wagering services do you offer?
A: Currently, we are offering a full featured sportsbook, lottery, and two complete Internet casinos featuring blackjack, video poker, slot machines, roulette, craps, baccarat, 5-stud, pai gow poker, keno, and more.

Q: What is the minimum amount I can wager?
A: You may play Internet casino games for as little as 25¢. For Internet sports betting, you can bet a parlay for as little as 50¢ and a straight bet for $5.

Q: How do I contact the manager?
A: There is always a manager on duty to resolve any issues. Please use Live Help,   e-mail or call us (1-800-305-3517) and request to speak to a manager.

Q: What is the procedure if I want to close my account?
A: If for any reason you wish to close your account, it is easy to do. Simply go to the cashier inside the casino or sportsbook and request a refund. We will immediately refund your balance, less applicable withdrawal costs. Should you wish to play with us again, reinstating your account also is very easy. Please use Live Help,   e-mail, or call us (1-800-305-3517)

Taxes
Q: Are my winnings reported to any government agency?
A: Absolutely not.

Q: What about taxes?
A: We cannot give you tax advice. We have players from many countries around the world. We recommend you seek the advice of a qualified advisor in your country of residence.

Agents and Commissions
Q: Can I be an agent and receive a percentage of my client's losses?
A: Refer to the 5Dimes Affiliate page for the latest information on joint efforts with other business entities. You also may call 5Dimes to discuss any joint ventures with a manager.

Q: Do I get money for sending you new customers?
A: Yes, we will credit your account with a free-play bonus for all new customers referred to us. You may call 5Dimes to discuss personalized referral bonuses on an individual basis.

Browsers
Q: Which Internet browser should I use?
A: To maximize your playing experience at 5Dimes Sportsbook & Casino we recommend using the most current version of your preferred Internet browser.

Privacy & Security
Q: Do you sell my information?
A: No. Your privacy and security are our top priority. We will not sell or share your information.

Q: Does 5Dimes partner with any other wagering companies?
A: No. 5Dimes is not associated or partnered with any other wagering company. 

Still need an answer to your question?
We are here to help, so don't hesitate to contact us via Live Help,   e-mail, or telephone (1-800-305-3517).

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